Support & FAQ
We’re here to help! Below you’ll find answers to our most frequently asked questions. If you can’t find what you’re looking for, please reach out — our team will gladly assist.
How can we help you?
Monday 8:30-17:00
Tuesday 8:30-17:00
Wednesday 8:30-17:00
Thursday 8:30-17:00
Friday 8:30-17:00
Saturday 8:30 – 13:00
Sunday Closed
We’re at 22 Carlisle Street, Paarden Eiland, Cape Town, 7405.
We’re a PADI 5-Star Instructor Development Centre offering scuba and freediving training,
equipment sales and rentals, gear servicing, and dive trips.
Bookings can be made on our website. Payment options include:
● Secure payment link
● Credit card
● EFT
● SWIFT pay link (for international guests)
We allow free rescheduling with reasonable notice. Late cancellations or no-shows may
incur a fee. Weather or safety cancellations are fully credited or rescheduled.
Yes, we stock a wide range of scuba, freediving and snorkelling gear for all levels.
Yes, rental is available for everything from snorkels to full scuba kits.
Yes, we service and repair wetsuits, BCDs, regulators, dive computers, and cylinders.
We offer on-site classrooms, a retail shop, dive boat access, and parking.
Yes! Explore Cape Town’s best dive sites with us. See our Diving Page for details.
Yes. We run professional courses from beginner through to PADI Instructor, along with
specialities and conservation training.
We offer PADI courses from beginner to professional, including freediving and instructor-level training
Contact us via [email protected] or call us at +27 82 881 1660 or +27 21 511 0800.
Can’t find the answer?
Ask us!
New Divers
Most healthy people aged 10 and up can start training. You’ll complete a PADI medical form
first, and depending on your answers, you may need clearance from a doctor. Basic comfort
in the water is required.
You don’t need to be an athlete. To qualify, you must be able to swim 200m without aids (or
300m with a mask, snorkel and fins) and float or tread water for 10 minutes. (Open Water)
The course takes approximately 3-4 days with 6–8 hours of eLearning, followed by pool and
ocean sessions spread over the remaining 2–3 days.
Training dives usually start with a shore dive and culminate with a free post-course boat
dive. After certification, OW divers are limited to 18 m. Further training and experience allow
recreational divers to dive to 40 m.
We provide all essential snorkel and scuba gear. Many divers choose to purchase their own
mask and snorkel for comfort and fit, and we’re happy to help you find the right ones.
You’ll be ready to join fun dives and explore reefs with a buddy. You can also progress to
Advanced Open Water (AOW), speciality courses, or start focusing on specialities.
● Notebook and pen
● Your signed medical (if required)
● Swimwear
● Towel
● Sunscreen
● Water & Snacks
● Swimwear
● Towel
● Sunscreen
● Water & Snacks
There are no hidden costs! Course prices include instruction, gear rental, and certification.
Optional extras include purchasing personal gear (mask, snorkel, fins), photos or videos of
your dives, and physical certification cards.
Experienced Divers
If it’s been 6–12 months since your last dive, a refresher is recommended before guided
dives. If it’s been longer, a full ReActivate/Scuba Tune-up is the best option.
Yes, we offer Enriched Air (Nitrox). To use it, you’ll need a Nitrox certification, which involves
a short theory session and practical gas analysis.
Freedivers
Generally, healthy people with basic swimming ability can join. Junior programmes exist for
younger students, but core courses usually start from 16 years with parental consent.
Snorkelling is surface-based, using a snorkel to breathe while looking down. Freediving
involves diving beneath the surface on a single breath, with training focused on equalisation,
breath control, and safety.
No. You’ll learn techniques for relaxation, breathing, equalisation and safety. Progress
comes from technique, not raw breath-hold time.
Depth goals are conservative and focus on comfort, safety, and equalisation. Pool and open
water sessions are progressive.
Yes, when trained properly and always diving with a buddy using correct procedures. Never
practise breath-holding alone.
You’ll be taught equalisation techniques and how to recognise your limits. If you’re
congested, postpone diving to avoid injury.
We provide essential gear for training. Many freed divers later buy their own low-volume
mask, snorkel, and long fins.
Yes. Many freedivers use contact lenses, and prescription mask options are available.
We offer junior options depending on age and readiness. Parental consent is required for minors.
You can join coaching sessions and line-training, explore local reefs with a buddy, or move
on to advanced courses to improve technique, depth and safety.
Shopping & Orders
Browse our shop, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is complete.
We accept secure online payments via credit/debit card, EFT, and PayFast
Yes! Once your order has been shipped, you’ll receive tracking details by email.
Currently, we ship across South Africa. For international orders, please contact us directly to arrange a custom shipping solution.
Shipping & Returns
Standard delivery takes 3–5 business days within South Africa. Remote areas may take longer.
Yes, unused items in original packaging can be returned within 14 days.
Contact us immediately at [email protected] with your order number and photos of the product. We’ll arrange a replacement or repair where applicable.
Equipment & Servicing
Yes! We are an authorized service provider. Our technicians are trained to handle Shearwater computers and Nauticam housings.
We recommend an annual service or after approximately 100 dives. This ensures safety and performance.
Check our Services Page or send us an email [email protected] to schedule your gear service.
Technical Support
First, check the user manual for troubleshooting. If the issue persists, contact our support team for diagnostic assistance.
Yes! We provide setup guidance for Shearwater computers, Nauticam housings, and other dive gear.
Need more help?
Email: [email protected]
Phone: +27828811660 or +27215110800
Support Hours: Monday-Friday, 8:30-17:30; Saturday, 8:30-13:00